Government Agency Must Overhaul Its Counseling And Education Efforts For People With Medicare, Consumer Service Organization Says

The Medicare Rights Center, a national consumer service organization, called on the Centers for Medicare & Medicaid Services (CMS) to make sweeping changes to its counseling and consumer education programs. “The current policy relies on an expensive and inadequate toll-free service-1-800-Medicare-to meet the demand for consumer advice that is fueled by a needlessly complicated array of private drug and health plan options,” said Paul Precht, Director of Policy and Communications.

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Filed under: Medicare / Medicaid / Tricare on March 8th, 2009