Hospital Websites Vastly Outperform Health Insurance Websites In Study

ForeSee Results announced that in a broad benchmark measuring aggregate customer satisfaction with many different kinds of healthcare websites, hospital websites vastly outperform the websites of health insurance companies. On the ForeSee Results benchmark’s 100-point scale, hospital websites received an aggregate score of 74 and health insurance websites received an aggregate score of 65. For context, average online customer satisfaction across industries is 71.

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Filed under: Health Insurance / Medical Insurance on January 4th, 2009